Frequently Asked Questions
How far in advance do I need to book an appointment?
Because we work by appointment only, we usually need at least a couple of days before your appointment, especially if you have a very busy schedule as well. It is good to call at least a week in advance to ensure you can get the appointment time that you want. We try to accommodate your schedule as much as possible but advance notice is always the better way to go. But calling for a same day appointment never hurts!
What is your cancellation policy?
We require a minimum of 24hours notice for the cancellation of your appointment. There is a $60 fee for all missed appointments and short-notice cancellations. Once you have missed or cancelled last minute more than 2 times, we require you to secure your appointment with a credit card or pre-pay for your session.
What forms of payment do you accept?
We accept Cash, Check, Bank Debit, Visa, MasterCard, and Discover. Any returned checks are subject to a $35 fee.
Do you have gift certificates?
Yes we do have gift certificates for all occasions. You can purchase them in person or over the phone. If purchasing over the phone we can arrange a time for you to pick them up or mail them to you the same day.
Am I supposed to add gratuity?
Gratuity is never expected, however some people feel that they want to and that is okay too. Our view is that we would rather you save your money for another session toward your wellness goals but if adding gratuity does not impinge that then we are very appreciative.
How do I know what type of modality is right for me?
The best thing to do is call or stop in and speak with a practitioner who can help point you in the right direction. We can also have different practitioners call you directly and discuss your needs to decide what is right for you.
Do I have to get undressed?
The only therapy in our office that you would undress for is Massage Therapy and Hot Stone Therapy. For all other therapies you remain dressed.
Do I have to be nude if I do get undressed?
You are NEVER exposed during the therapies that require disrobing. We fully respect your privacy and honor your comfort level at all times. During a session, you dress down to whatever you are comfortable not having on and will be under a sheet the entire time. Each area of the body is draped accordingly. Some people choose to remove all of their clothing and some do not, either way is fine.
Do you have private rooms?
Yes, for every session you are in a private room with your practitioner (or practitioners).
Can I get a massage at the same time as my spouse or significant other?
Yes, but unfortunately not in the same room. We feel it is better to get an individual experience so that you can focus on your own needs. Also, our treatment rooms cannot comfortably accommodate more than one treatment area per space. In our experience, both parties relax easier and enjoy the session more if they are able to free themselves from the distractions of another session happening right next to them.
Can I choose who works on me?
Of course you can. It is completely fine to request a specific therapist or even a gender when it comes to your session because you need to be as comfortable as possible. And we encourage you to try all of our therapies and all of our practioners until you find the right fit.